GENERAL RETURNS INFORMATION

NON-FAULTY GOODS

You must advise that you wish to return Goods in writing to info@internet-electrical.co.uk within 14 days of delivery.
You will be issued with a RETURNS ID CODE (RID) and the returns address.

YOU MUST ENSURE THAT YOU ENCLOSE A COPY OF YOUR ORDER OR INVOICE NUMBER AND PRODUCT CODE.

Products must be complete and in their original packaging along with any instruction leaflets, unused and in resalable condition.
Products must be returned within 14 days of you notifying us that you wish to return them.
Products must be packaged securely to avoid damage in transit. be contained within outer packaging and must not have carrier labels applied to the products or product packaging. Failure to comply may result in a reduction in the value of refund provided.
Products that have been supplied as 'specials' or have been cut to customer’s requirements may not be returned or refunded.
Items remain your responsibility until we receive them, therefore for your own protection we recommend you send the parcel, using a delivery service that insures you for the value of the goods and requires a signature for proof of delivery (e.g. Royal Mail Recorded/Special Delivery).
Once the goods have been received by us you will be advised and arrangements will be made to issue a refund.
Your refund will be processed within 14 days for consumers and 30 days for business customers of us receiving the goods back.
We reserve the right to charge business customers a handling charge.

FAULTY GOODS

Products that are being returned because they are faulty (other than goods which are physically damaged) you must notify us in writing with 48 hours after the fault has been discovered to info@internet-electrical.co.uk and must be returned within the applicable warranty period set out in the Internet Electrical terms of use of sale or as otherwise notified to you by Internet Electrical.
You will be issues with a Fault ID CODE (FIC) and the returns address.
The complete product must be returned.
Products returned within the warranty period will be repaired, replaced or a refund will be issued.

DAMAGED, SHORT OR NON-DELIVERED GOODS

Any claim for damaged or short delivered items must be made in writing within 48hours of delivery by business customers. Failure to do so may invalidate any subsequent claim.
If you experience goods which are physically damaged, where a delivery of goods is short or there is non-delivery of goods within 2 working days of Internet Electrical advising you that your order has been dispatched, please contact us immediately: e-mail: info@internet-electrical.co.uk or Telephone Customer Care on: 01473 798918 quoting your ORDER NUMBER AND PRODUCT CODE.

We will investigate the issue and refer back to you as soon as possible.

FOR PURCHASES MADE BY BUSINESS CUSTOMERS

We'll do our best to assist with the process of returning unwanted goods. However, we reserve the right to charge business customers a handling charge.