Delivery
DELIVERY TIMESCALES
The website gives guidance on delivery timescales when viewing each product and product group. This is guidance only and should NOT be taken as a guaranteed delivery timescale.
If you require the goods urgently then please call 01473 798918 or email: info@internet-electrical.co.uk to obtain a live stock check on the products you need.
If your order is placed before 3pm on Monday to Friday, it will usually be despatched on the same day. This is providing that all of the items are in stock, on the shelf in our central warehouse.
Should we need to transfer goods from another part of our branch network, please allow an extra working day for receipt of your order.
If we are out of stock of any items on your order we will notify you by email, offering the option of either cancelling these missing line items or part shipping your order - additional charges may apply.
On despatching your order we will send you an email confirming the status of your order and providing the tracking number for your order. If you added your mobile number at checkout, you will also receive a text message from the courier to confirm your delivery date the day before the delivery.
On the delivery day you'll receive further text updates including a 1 hour delivery slot. If you're not available, you can arrange a different date or alternative drop-off point with APC.
Tracking information and order updates will also be available in your customer order area.
DELIVERY COSTS
Our standard delivery charge is £5.50 ex-vat. to Zone 1. Additional charges may apply to Zone 2.
Take advantage of FREE Delivery when you spend a minimum of £50 (per order) ex-vat.
Orders above £50: FREE
Orders below £50: £5.50
POSTCODES: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50 and ZE
Orders above £50: FREE
Orders below £50: £5.50
DELIVERY PARTNERS
Working in partnership with APC, Pallet Track and Royal Mail Parcelforce for all consignments taking great care of your purchase in transit and providing excellent service.
REMOTE AREAS
For orders to the Scottish Highlands & Islands, next day delivery tends to be cost prohibitive. A 2-4 day delivery service is offered as standard to these zones.
Following the end of the Brexit transition period, the increased costs and paperwork imposed by the UK Government means we have decided to temporarily cease deliveries to Northern Ireland.
We cannot accept deliveries to the the Channel Islands and the Isle of Man and any orders placed for delivery to these locations will be cancelled.
ADDITIONAL DELIVERY CHARGE ON SELECTED ITEMS
Some products on our website may attract an additional delivery surcharge on products that are larger, heavier, longer or otherwise difficult to ship.
Please note that some heavy goods may take longer to be delivered.
DIRECT TO SITE DELIVERY
We offer a direct-to-site delivery service to help increase your efficiency. Please enter the site address in the delivery section during checkout.
For all orders where the registered address and the delivery address differ will require the courier to obtain a signature upon delivery.
DELIVERIES OTHER THAN UK MAINLAND
We are sorry but currently, we only offer a delivery service to the UK mainland.
IF NEXT WORKING DAY DELIVERY IS CRITICAL PLEASE CONTACT US ON info@internet-electrical.co.uk OR CALL US ON 01473 798918 TO CONFIRM STOCK AVAILABILITY AND THAT YOUR DELIVERY REQUIREMENTS CAN BE ACHIEVED.